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| Office of University Communications Sidney A. Ribeau |
Demand: Hours of the Financial Aid office should be immediately extended until 7 p.m. until the set purge date with staff (i.e. certified financial aid officers and managers) in place to render quality customer service and to serve the unusually large number of students who have yet to be validated.
Response: “That’s something that I agree with and will, in fact, do,” Ribeau said.
Thornton said even before students raised the concern, this issue was a priority. He said that the office will be open from 8:30 a.m. until 7 p.m. until the set purge date. He said additional staff people will be needed, but they have agreed to move a substantial part of the operation back to the Amour J. Blackburn Center. Ribeau said this move will be completed by Friday. “It’s not easy, but that’s what we’re going to do.”
Demand: 24-hour, 7-day a week access to the Undergraduate Library and Founders Library, as well as significant capital improvements and renovations to Founders Library and Undergraduate Library.
Response: According to Ribeau, studies have been conducted to show there is not a demand for 24-hour, 7-day-a-week libraries. He said the university cannot afford to keep them open all the time when the demand is not there. However, he said if there is a substantial demand, then the university will find a way to do it.
