Smith also notes that IT professionals have had to overcome considerable resistance from school administrators unwilling to accept them at the highest ranks of the college or university. Historically, because many professionals came from technical areas such as the computer science departments, there was a perception that IT professionals "did not think broadly or deeply enough to be at the highest levels of the university."
Smith says that perception has changed over the past decade because the ranks of IT professionals have become populated with more well-rounded managers who have developed reputations for providing quality service.
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